1. Information We Collect
When you use the me88 platform, we may collect the following types of information:
- Personal Information: Name, date of birth, email address, phone number, residential address, and government-issued identification details provided during registration and verification
- Financial Information: Bank account details, e-wallet information, and transaction records related to deposits and withdrawals
- Account Activity: Gaming history, bet records, bonus usage, login times, and session durations
- Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and referring URLs
- Communication Data: Records of correspondence between you and our customer support team, including chat transcripts and emails
2. How We Use Your Information
We use the information collected for the following purposes:
- To create, maintain, and manage your me88 account
- To verify your identity and eligibility as required by applicable laws and regulations
- To process deposits, withdrawals, and other financial transactions
- To provide customer support and respond to your enquiries
- To personalise your experience and recommend relevant games or promotions
- To detect and prevent fraud, money laundering, and other prohibited activities
- To comply with legal obligations, regulatory requirements, and law enforcement requests
- To improve our platform, services, and overall user experience
- To send you important account notifications, service updates, and (where you have opted in) promotional communications
3. Cookies and Tracking Technologies
me88 uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. These include:
- Essential Cookies: Required for core platform functionality, such as maintaining your login session and processing transactions
- Analytics Cookies: Help us understand how visitors interact with the platform, which pages are most popular, and where users may encounter issues
- Preference Cookies: Store your settings and preferences (such as language and display options) to provide a more personalised experience
- Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of promotional campaigns
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.
4. Data Sharing and Third Parties
me88 does not sell your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: We work with trusted third-party companies that assist us with payment processing, identity verification, fraud detection, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Game Providers: Some data is shared with our gaming partners to deliver live casino, slots, and sports betting services.
- Legal Requirements: We may disclose your data when required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change.
5. Data Security
me88 implements industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive personal and financial information
- Access controls limiting data access to authorised personnel only
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account by using a strong, unique password and enabling any available security features.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data, subject to legal and regulatory retention requirements
- Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
- Right to Object: Object to the processing of your data for direct marketing or other purposes
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us through the customer support channels available on the platform. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
7. Data Retention
me88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- For the duration of your active account and a reasonable period thereafter
- As required by applicable laws, regulations, and licensing conditions
- To resolve disputes, enforce our terms, and establish or defend legal claims
When your data is no longer required, it will be securely deleted or anonymised so that it can no longer be associated with you.
8. Children's Privacy
me88 is not intended for use by anyone under the legal gaming age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that information and close the associated account promptly.
If you believe a minor has registered on me88, please contact us immediately through the customer support channels available on the platform.
9. Changes to This Policy
me88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the platform.
We encourage you to review this policy periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Customer Support: Available through the live chat feature on the me88 platform